Filling an OTC Prescription for a Compliance Package

To fill an over-the-counter (OTC) prescription for a compliance package:

1. Search for and select the patient.
2. Select the Profile tab.
3. Review their medication record to determine if the OTC prescription is new or a refill:
   • If the prescription is new:
     1. Select New. The New RX window opens.

     2. Enter in the prescription information and a Ready Time.

     3. Select Process. The Rx Detail window opens.

   • If the prescription is a refill:
     1. Select the prescription.
     2. Select Refill. The Ready Time window appears.
     3. Enter an appropriate Ready Time.
     4. Select OK. The Rx Detail window opens.
4. In the Bill field, enter OK/CA.
   

   Note: The OK bill code can only be entered if it is listed in the patient's third parties. For more information, see Setting Up a Patient for Compliance Packaging.

5. In the Price section, Verify the Fee is $0.00.
   
6. Select the Lock Bill Code checkbox.
   
   • This ensures for the next refills the bill codes remain the same. This is especially important for batched prescriptions.
   • The checkbox resets when the prescription is reauthorized.
7. Select Fill to process the prescription.